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Frequently Asked Questions    
     
 
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How do I go about obtaining warranty service and/or parts from globalfitness?
asked by/D Jackson|April 2009
Our Answer
  You can open a service request online by emailing us or you can contact your sales support representative directly. At the top left of this page you can also initiate a chat with our support staff, you can email our support staff and you can request a call back at your number.
 
What does your warranty cover?
asked by/Capricorn LTD|January 2009
Our Answer
  Your warranty coverage can be found on each of the specific product pages and was included in your product packaging when you unit was shipped. You can request a copy of your warranty by contacting us by mail, fax, telephone or email. It can also be found at globalfitness.com/warranty
 
Why does my machine feel tight and not smooth like the ones I use at the gym?
asked by/C Kray|January 2009
Our Answer
  Our units feel tight because they have all new hardware and parts, including bearings, bushings, and drive belts, that need to be broken in. The units at the gym are used all day, every day, by people of various shapes and sizes, so they’re well broken in. In general, a 2-3 week break-in period is recommended for our equipment.
 
I noticed most spin bikes are serviced as opposed to being remanufactured; why?
asked by/M Maricela|April 2007
Our Answer
  Spin bikes are less complex in terms of electronics & mechanics, the process of refurbishing, as globalfitness defines it, doesn’t apply to the production process they undergo so they are considered serviced. In some cases, the spin bikes we receive are deemed in good enough condition to be sold as-is after a thorough inspection.
 
Will I get a call from the delivery company before they arrive to install the unit?
asked by/D Pena|January 2009
Our Answer
  Yes, the carrier will call the contact number provided on the shipping documentation as early as 24 hours before the expected delivery. Also, once you receive the tracking information for your order you can contact the freight carrier directly to arrange the delivery at a time that is convenient for you.
 
Was my credit card charged for my online payment?
asked by/P Lopez|June 2006
Our Answer
  Your card is only authorized at the time you place your order, the authorization is only settled we ship your order. However, depending on your bank or card issuer the authorization may show as pending & the amount reserved on your credit card.
 
Can globalfitnes deliver the equipment and also set it up in my facility?
asked by/J Castaneea|Octoner 2009
Our Answer
  globalfitness provides local delivery and installation to several locations in California, as well as to a number of surrounding states, including but not limited to, Arizona, Nevada, Oregon and Utah. All other deliveries will be completed by a common carrier as described on your sales receipt.
 
Do you offer discounts if I purchase multiple items?
asked by/J Rubalcava|April 2008
Our Answer
  Yes, typically commercial clients will receive package discounts as will retail clients who purchase larger quantities. We also offer 110% price matching on identical products across the board to beat out any competing offer, be sure to take advantage of this by bring this competing offer to your sales representatives attention.
 
How will my equipment be delivered to me?
asked by/M Luna|June 2009
Our Answer
  Our fitness equipment is delivered with common carriers with a lift-gate & unless an inside delivery was purchased at the time of sale or other arrangements were made, the unit will be delivered curbside. It would be your responsibility to move it into your home as common carriers are neither equipped nor insured to enter your home.
 
Can you delivery my order at no charge if I live in Los Angeles?
asked by/K Schmidt|March 2008
Our Answer
  More often than not we can offer free delivery in the Los Angeles area, however this would need to be arranged and accounted for at the time of sale or you can contact your sales representative for offers and restrictions on free local deliveries.
 
 
Was my credit card charged for my online payment?
asked by/P Lopez|June 2006
Our Answer
Your card is only authorized at the time you place your order, the authorization is only settled we ship your order. However, depending on your bank or card issuer the authorization may show as pending & the amount reserved on your credit card.  
 
I noticed most spin bikes are serviced as opposed to being remanufactured; why?
asked by/M Maricela|April 2007
Our Answer
Spin bikes are less complex in terms of electronics & mechanics, the process of refurbishing, as globalfitness defines it, doesn’t apply to the production process they undergo so they are considered serviced. In some cases, the spin bikes we receive are deemed in good enough condition to be sold as-is after a thorough inspection.  
 
Can you delivery my order at no charge if I live in Los Angeles?
asked by/K Schmidt|March 2008
Our Answer
More often than not we can offer free delivery in the Los Angeles area, however this would need to be arranged and accounted for at the time of sale or you can contact your sales representative for offers and restrictions on free local deliveries.  
 
Do you offer discounts if I purchase multiple items?
asked by/J Rubalcava|April 2008
Our Answer
Yes, typically commercial clients will receive package discounts as will retail clients who purchase larger quantities. We also offer 110% price matching on identical products across the board to beat out any competing offer, be sure to take advantage of this by bring this competing offer to your sales representatives attention.  
 
What’s the difference between spin bikes that are serviced and used?
asked by/P Farthing|July 2008
Our Answer
Since spinning bikes operate in such harsh workout environments some of them can get to us in poor condition, these units are typically the ones that need to be refurbished. Others that we receive in better condition need only to be serviced in order to be in a condition good enough to be sold. Still others are in such good condition that after inspection they are earmarked to be sold as is.  
 
I can’t plug my machine in because it doesn’t have the correct plug?
asked by/H Umana|November 2008
Our Answer
We sell commercial fitness equipment and as such it is equipped with a commercial 110-V plug which has a toppled “T” prong/socket on the right side of the plug/outlet, which depicts an electrical circuit dedicated to 110-V/20-amp in order to function properly and receive adequate amperage to power the unit.  
 
How can I get a manual for my equipment?
asked by/JA Lakmeer|January 2009
Our Answer
We do not receive hard copies of manuals with most of the used fitness equipment we buy; however, we have manuals that can be e-mailed in PDF format upon customer request. Many of the manufacturers we work with also post downloadable manuals in the support sections of their websites.  
 
What is the status of my order?
asked by/J Taylor|January 2009
Our Answer
Your order status can be obtained by calling your sales representative or support staff. Currently we do not offer an online production status for an order that is not ready to ship. Our production, shipping and sales departments can all be reached at globalfitness.com/contact  
 
Will I get a call from the delivery company before they arrive to install the unit?
asked by/D Pena|January 2009
Our Answer
Yes, the carrier will call the contact number provided on the shipping documentation as early as 24 hours before the expected delivery. Also, once you receive the tracking information for your order you can contact the freight carrier directly to arrange the delivery at a time that is convenient for you.  
 
What does your warranty cover?
asked by/Capricorn LTD|January 2009
Our Answer
Your warranty coverage can be found on each of the specific product pages and was included in your product packaging when you unit was shipped. You can request a copy of your warranty by contacting us by mail, fax, telephone or email. It can also be found at globalfitness.com/warranty  
 
 
 
 
 
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