Do you have a question; here is a list of common questions we get from our customers, if you would like to suggest on, please feel free to do so by contacting us here?
Our shipping rates vary by product dimensions and weight; our website calculates these rates leveraging an integrated API with our carriers. These rates are presented to you on the second page of the checkout process before committing to any financial obligation or finalizing an order.
Our inventory changes daily, and our catalog includes products we expect to arrive in our inventory soon. Our website syncs with our inventory software, reflecting what is available to purchase. We encourage prospective customers to sign up for stock notifications; this ensures you will receive an email when we restock more of the item/s in which you are interested. The link to do so is on the product page beneath the “Out of Stock” notice.
We use stock images because we have thousands of products on our website, and using stock images helps maintain our catalog of products we offer. Furthermore, when a customer places an order for a used machine, we communicate openly with you by sharing images of the actual machine you will be receiving. We require your approval before shipping. If you not happy, you can cancel anytime before shipping at no cost to you.
Our fulfillment process is completely transparent. Once you place your order, you will get an automated confirmation and a follow-up from our staff within 24 hours. Our staff will share images of the actual machine you will be getting; once you approve the order, we thoroughly test the unit, package, and ship it to you and charge your card. You are always in complete control throughout the process and can cancel anytime before shipping. We make sure of this because it is expensive for us to return products from the county's other side.
In short, you are protected! Your only responsibility is to inspect the packaging before you sign for it and note any obvious visible damage to the packaging; there will be an opportunity to do so. Furthermore, you need to contact us as soon as possible about the damage. Reporting it weeks later will complicate matters with our freight carriers and delay any resolution.
Yes, you can. However, extended warranties are only available for refurbished products. We don’t overhaul, what we call “remanufacture,” our used machines, so we cannot offer such extended coverage on used gym equipment. If you are looking to place your purchase in a commercial environment, we urge you to purchase refurbished and protect your investment with an extended warranty.